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REGISTRAR AGREEMENT & REGISTRY INFORMATION - DOMANENNAME

Information About Domain Registrars and Registry Partners

Version: 1.0 Effective Date: 18th May 2026 Company: CRISALEO LIMITED Operating Domains: domanenname.com | domanenname.it | domanenname.eu | domanenname.us | domanenname.de

Governing Law: The laws of England and Wales

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1. OUR ROLE: RESELLER VS. REGISTRAR

1.1 Service Model

Domanenname operates as a domain registration reseller, not as the primary registrar.

`` Domain Registrant (You) ↓ [Contractual Relationship] Domanenname (Reseller/Intermediary) ↓ [Reseller Agreement] Registry Partner (ICANN-Accredited Registrar) ↓ [Registrar Agreement] Registry (ICANN Authority) ``

1.2 What This Means for You

  • You own the domain: Your name is the registered owner with the registry
  • Domanenname manages registration: We handle your registration through partner registrars
  • You pay Domanenname: Not directly to registrars or registries
  • Support: First line of support from Domanenname; escalation to registrar if needed
  • Your domain: Remains yours even if you leave Domanenname

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2. OUR AUTHORISED REGISTRAR PARTNERS

2.1 OpenProvider

Company: OpenProvider (part of Hostnet Group) Location: Amsterdam, Netherlands (EU jurisdiction) ICANN Status: Accredited since 2005 Domains Managed: 2+ million Website: https://www.openprovider.eu

Specialties:

  • .com, .net, .org, .eu, .uk, .nl, .de and 700+ TLDs
  • DNSSEC support
  • Bulk API operations
  • Reseller programme (us)

Data Protection: GDPR compliant Uptime SLA: 99.95% Support Response: 24-48 hours

Your Data with OpenProvider: Full registrant information and technical contact data. OpenProvider's privacy policy: https://www.openprovider.eu/en/privacy-statement

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2.2 eNom

Company: eNom Inc. (Tucows subsidiary) Location: Seattle, Washington, USA ICANN Status: Accredited since 1999 Domains Managed: 1+ million Website: https://www.enom.com

Specialties:

  • .com, .net, .org, .biz, .mobi, .asia and 400+ TLDs
  • Premium domain marketplace
  • Email forwarding
  • Bulk management tools
  • Established registry partner (25+ years)

Data Protection: CCPA and GDPR (partial) Uptime SLA: 99.9% Support Response: 24-72 hours

Your Data with eNom: Complete registrant information processed according to eNom privacy policy: https://www.enom.com/privacy

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2.3 Ascio Technologies

Company: Ascio Technologies A/S Location: Copenhagen, Denmark (EU jurisdiction) ICANN Status: Accredited since 2003 Domains Managed: 500,000+ Website: https://www.ascio.com

Specialties:

  • European TLDs (.de, .fr, .dk, .at, .ch)
  • Enterprise solutions
  • Advanced DNS management
  • API-first architecture
  • B2B focus

Data Protection: GDPR fully compliant Uptime SLA: 99.95% Support Response: 24-48 hours

Your Data with Ascio: Registrant data and technical records. Ascio privacy policy: https://www.ascio.com/privacy

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2.4 Twcoms Domains

Company: Twcoms Inc. Location: Galveston, Texas, USA ICANN Status: Accredited Domains Managed: 300,000+ Website: https://www.twcoms.com

Specialties:

  • .us, .biz, .mobi, .tel, .xxx domains
  • Bulk operations
  • Competitive pricing
  • USA-focused registrations

Data Protection: CCPA compliant Uptime SLA: 99.5% Support Response: 24-72 hours

Your Data with Twcoms: Registrant information per Twcoms privacy policy: https://www.twcoms.com/privacy

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3. AUTOMATIC REGISTRAR SELECTION

3.1 How We Choose Your Registrar

You do not select your registrar. Domanenname automatically selects the best registrar based on:

Priority Order:

  1. TLD Support: Which registrars support your specific TLD
  2. Uptime History: Registrar with highest availability record
  3. Cost: We select the most cost-efficient option for you
  4. Speed: Registrar with fastest registration processing
  5. Locality: Registrar with best compliance for your jurisdiction

Example: For .com registration, we might use OpenProvider (Europe-based) if you're in EU for GDPR proximity, or eNom if you're in USA.

3.2 Why You Can't Choose

  • Simplifies the platform
  • Reduces your decision-making burden
  • Optimises costs (passed to you)
  • Ensures best registrar for each TLD
  • Maintains operational efficiency

Request Exception: Contact [email protected] with specific requirements (we may accommodate for business customers).

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4. YOUR PERSONAL DATA AND REGISTRY PARTNERS

4.1 Data Transferred Automatically

When you register a domain, your personal data is automatically transferred to:

Step 1: Domanenname receives:

  • Full registrant information
  • Payment data
  • Contact preferences

Step 2: Domanenname transfers to selected Registrar Partner:

  • Registrant name, address, email, phone
  • Administrative contact (if different)
  • Technical contact (if different)
  • Billing address
  • Payment method (processed, not stored)
  • Nameserver preferences

Step 3: Registrar Partner transfers to Registry:

  • All required ICANN-mandatory data
  • Registry-specific requirements by TLD

Step 4: Registry publishes (if no WHOIS Privacy):

  • Name, address, email, phone
  • Registration and expiration dates
  • Registrar information
  • Nameserver information

4.2 Your Privacy Rights vs. Registrar Partners

Each registrar partner has their own privacy obligations:

| Registrar | Primary Law | GDPR | CCPA | Your Rights | |-----------|------------|------|------|------------| | OpenProvider | Dutch/EU Law | ✅ Full | ⚠️ Partial | GDPR rights + local appeals | | eNom | US Law | ⚠️ Partial | ✅ Full | CCPA + GDPR (limited) | | Ascio | Danish/EU Law | ✅ Full | ⚠️ Partial | GDPR rights + local appeals | | Twcoms | US Law | ⚠️ Partial | ✅ Full | CCPA + GDPR (limited) |

You can exercise GDPR/CCPA rights directly with registrars:

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5. REGISTRAR FAILOVER & EMERGENCY

5.1 If Your Registrar Goes Down

If the registrar managing your domain becomes unavailable:

Timeline:

  • 0-30 minutes: System monitoring alerts us
  • 30-60 minutes: We attempt to contact registrar
  • 1-4 hours: If unresponsive, we notify you and activate backup
  • 4-8 hours: Domain migrated to backup registrar
  • 24+ hours: If primary still down, migration is permanent

Your Domain During Outage:

  • ✅ Remains active (registry is separate from registrar)
  • ✅ DNS resolution continues (nameserver unchanged)
  • ✅ Email and services unaffected
  • ✅ Website/content continues serving

Control Panel During Outage:

  • ❌ Domanenname panel may show stale information
  • ❌ Some features temporarily unavailable
  • ❌ Cannot process transfers/renewals
  • ❌ Support response may be delayed

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6. WHOIS PROPAGATION AND DNS

6.1 Public WHOIS Database

Your registrant information is automatically entered into the public WHOIS database (unless WHOIS Privacy is active):

Publicly Available:

  • Full name
  • Postal address
  • Email address
  • Phone number
  • Registration and expiration dates
  • Registrar name
  • Nameserver information

Public Access Methods:

  • WHOIS command line tool
  • https://www.whois.net
  • WHOIS API queries
  • Search engine indexing

6.2 WHOIS Privacy Protection

Optional service masks your information:

Cost: Additional annual fee (varies by TLD) What's Hidden: Name, address, email, phone What's Not Hidden: Nameserver information, registry contact Exceptions:

  • .de, .uk (some registry restrictions)
  • Legal authorities can request real data
  • During domain transfer (data may temporarily be visible)

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7. NAMESERVER MANAGEMENT

7.1 Nameserver Configuration

Upon registration, your domain has default nameservers assigned by Domanenname or our registrar partner.

You can:

  • Change nameservers via control panel
  • Point to your own DNS provider
  • Use our DNS management service
  • Set up custom nameservers

You cannot:

  • Point to invalid nameservers (registry validation required)
  • Use registrar nameservers of another registrar (technical limitation)

7.2 DNS Propagation

Changes to DNS take time to propagate globally:

Typical Timeline:

  • 0-2 hours: Propagation to major DNS servers
  • 2-24 hours: Regional propagation
  • 24-72 hours: Complete global propagation

Not Our Responsibility:

  • ISP DNS caching (your ISP responsibility)
  • Corporate firewall DNS caching
  • Your local computer DNS cache
  • Regional DNS server delays

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8. DOMAIN TRANSFERS BETWEEN REGISTRARS

8.1 You Can Transfer to Another Registrar

You have an inalienable right to transfer your domain:

Process:

  1. Request EPP authorization code from Domanenname
  2. New registrar initiates transfer request
  3. We receive transfer request (approval automatic unless domain locked)
  4. 3-7 days: Domain transferred to new registrar
  5. Your domain is active with new registrar

No Penalties:

  • ❌ No transfer fees from Domanenname
  • ❌ No lock-in period
  • ❌ No termination fees
  • ❌ Your domain remains yours

8.2 After Transfer

Once transferred, Domanenname:

  • Can no longer manage your domain
  • Cannot provide support
  • Cannot process renewals
  • Your control panel access is disabled

You must:

  • Use new registrar's control panel
  • Renew with new registrar
  • Manage DNS through new registrar
  • Re-activate WHOIS Privacy if needed

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9. REGISTRY COMPLIANCE AND ICANN

9.1 ICANN Policy

All domain registrations must comply with ICANN policy:

  • Registrar Accreditation Agreement: Both our registrar partners and Domanenname must comply
  • WHOIS Accuracy: Registrant data must be accurate and updated
  • Transfer Policy: Standardised transfer procedures
  • Data Protection: Compliance with privacy regulations
  • Anti-Abuse: Prohibition of illegal domain uses
  • Dispute Resolution: UDRP procedures for domain disputes

9.2 Registry-Specific Rules

Each registry (e.g., Verisign for .com, Telecom Italia for .it) has specific rules:

Examples:

  • .com: Open registration, no geographic restrictions
  • .eu: Restricted to EU residents/organisations (verified)
  • .de: Some restrictions for German entities
  • .uk: Faster deployment, different transfer rules
  • .it: Italian registry restrictions

We ensure compliance: Domanenname and our registrar partners ensure your registration complies with all registry requirements.

9.3 Audit Rights

ICANN periodically audits registrars and resellers:

  • Annual compliance audits
  • Investigation of complaints
  • Enforcement of policy violations
  • Penalties for non-compliance

This helps protect you: Audits ensure we and our partners maintain high standards.

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10. SERVICE LEVEL EXPECTATIONS

10.1 Registrar Uptime SLA

| Registrar | Target Uptime | What's Covered | Compensation | |-----------|---------------|-------|---| | OpenProvider | 99.95% | Registry connectivity | Service credit | | eNom | 99.9% | API and control panel | Account credit | | Ascio | 99.95% | Registry operations | Service credit | | Twcoms | 99.5% | Domain management | Case-by-case |

10.2 Our Uptime Target

Domanenname targets 99.5% uptime for our control panel.

Not Guaranteed:

  • Registry uptime (outside our control)
  • Registrar uptime (partner responsibility)
  • DNS propagation (global system)
  • Third-party service availability

Is Guaranteed:

  • Our support responsiveness
  • Our DNS management tools
  • Our control panel availability
  • Our email notifications

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11. SUPPORT AND ESCALATION

11.1 First Line Support

Contact Domanenname for:

  • Account and billing issues
  • Control panel questions
  • General domain questions
  • Nameserver configuration help
  • Initial technical support

Contact: [email protected] Response: 24 hours (business hours)

11.2 Second Line Escalation

For issues requiring registrar involvement:

  • Registrar-specific technical issues
  • Registry-level compliance questions
  • Complex transfer situations
  • Emergency failover coordination

We escalate: When needed, we escalate to registrar partner Response: 24-48 hours from registrar

11.3 Third Line: Registry

Rarely, issues require registry involvement:

  • ICANN policy violations
  • Registry-specific rules
  • Compliance investigations

Process: Escalates through registrar to registry Response: 5-10 working days

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12. COSTS AND TRANSPARENCY

12.1 What You Pay

You pay Domanenname for:

  • Domain registration/renewal
  • Optional WHOIS Privacy
  • Control panel access
  • Email notifications
  • Support

12.2 What We Pay (Transparent)

Domanenname pays registrars:

  • Registry fees (€1-5 per transaction)
  • Registrar processing fees (€1-4 per transaction)
  • Infrastructure costs

You Don't See These: Costs are included in the price you pay. We don't add surcharges on top of registrar fees.

12.3 Why Prices Vary by TLD

Different registrars charge different amounts:

  • .com: €2 per registration (common, lower cost)
  • .de: €4 per registration (German registry, higher)
  • .uk: €1.50 per registration (competitive)
  • .eu: €2.80 per registration (European)

We pass savings to you: If a registrar has lower costs, your price is lower.

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13. LIMITATIONS AND DISCLAIMERS

13.1 We're Not Responsible For:

  • ❌ Registry outages or decisions
  • ❌ Registrar technical failures
  • ❌ DNS propagation delays
  • ❌ Nameserver provider downtime
  • ❌ Your email provider issues
  • ❌ Your website host issues
  • ❌ Registry policy enforcement
  • ❌ ICANN audit outcomes

13.2 We Are Responsible For:

  • ✅ Accurate registrar selection
  • ✅ Correct registrant data submission
  • ✅ Timely registration processing
  • ✅ Control panel maintenance
  • ✅ WHOIS Privacy protection (if purchased)
  • ✅ Customer support coordination
  • ✅ Data protection compliance
  • ✅ Renewal reminders

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14. QUESTIONS ABOUT REGISTRARS?

Need more information?

  • About OpenProvider: https://www.openprovider.eu
  • About eNom: https://www.enom.com
  • About Ascio: https://www.ascio.com
  • About Twcoms: https://www.twcoms.com
  • About ICANN: https://www.icann.org
  • About registries: https://www.iana.org/domains/root/db

Contact Domanenname for clarification:

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Version: 1.0 Last Updated: 18th May 2026 Next Review: 31st December 2026

Approved by: CRISALEO LIMITED Legal & Technical Team