Client Area Register
← Back to Home Download PDF

TERMS OF SERVICE - DOMANENNAME

Terms and Conditions of Service

Version: 1.0 Effective Date: 18th May 2026 Company: CRISALEO LIMITED Operating Domains: domanenname.com | domanenname.it | domanenname.eu | domanenname.us | domanenname.de

Governing Law: The laws of England and Wales (English Law) Jurisdiction: Courts of England and Wales

---

1. COMPANY INFORMATION

CRISALEO LIMITED ("the Company", "we", "our", "Domanenname") is a registered company under English law, operating as an intermediary for domain name registration, renewal, and transfer services.

Registered Office: 7 Bell Yard, London, England, WC2A 2JR Company Number: 12496162

Operating Websites:

  • domanenname.com (main international site)
  • domanenname.de (Germany domain)
  • domanenname.it (Italy domain)
  • domanenname.eu (Europe domain)
  • domanenname.ru (Russia domain)

Principal Registry Partners:

  • OpenProvider (Netherlands)
  • eNom (USA)
  • Ascio Technologies (Denmark)
  • Twcoms Domains (USA)

---

2. DEFINITIONS

  • Customer/User: Any natural person or legal entity using Domanenname services
  • Domain Name: A domain name registered with ICANN-accredited registries
  • Registrar: ICANN-accredited company managing domain registration
  • Registry: The organisation managing a top-level domain (e.g., Verisign for .com)
  • Registrant: The registered owner of the domain name with the registry
  • WHOIS Privacy: Optional service masking personal data in the public WHOIS database
  • Registration Period: Duration of domain registration (typically 1-10 years)
  • Grace Period: 30 days after expiration during which renewal is possible without additional penalty
  • Redemption Period: 30-day period after grace period during which domain can be recovered with penalty

---

3. SERVICE DESCRIPTION

3.1 What is Domanenname?

Domanenname is a domain name registration service operated by CRISALEO LIMITED. We provide:

  • Domain name registration at ICANN-accredited registries
  • Domain name renewal and transfer services
  • Domain management control panel
  • Technical DNS management
  • Optional WHOIS privacy protection
  • Customer support for domain-related issues

We do NOT provide:

  • Web hosting
  • Email services
  • Website builders
  • SSL certificates (unless separately purchased)
  • Other add-on services

3.2 Registration Service

We facilitate the registration of new domain names at ICANN-accredited registries.

Included:

  • Real-time domain availability checking
  • Registration with appropriate registry
  • Entry in the public WHOIS database
  • Access to management control panel
  • Domain ownership email confirmation

3.3 Renewal Service

Customers may renew expired domains through our service.

Options:

  • Manual renewal via control panel
  • Automatic renewal (opt-in) before expiration
  • Renewal during grace period (within 30 days of expiration)
  • Renewal during redemption period (within 60 days, with additional penalty)

3.4 Transfer Service

We support domain transfers from other registrars to Domanenname.

Process:

  1. Verification of authorisation with previous registrar
  2. Request authorisation code (EPP code)
  3. Transfer initiation with new registrar
  4. Confirmation and activation with Domanenname

---

4. PRICING AND BILLING

4.1 Price List

Prices are published on our websites and may vary by:

  • Top-level domain type (.com, .it, .eu, .us, .de, etc.)
  • Registration period length (1-10 years)
  • Optional services (WHOIS Privacy, contact protection)
  • Promotional offers

4.2 Payment Methods

We accept:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Bank transfer
  • Digital wallets (PayPal, Stripe)
  • Cryptocurrencies (if enabled)

4.3 Invoicing

  • Invoice issued at time of registration/renewal
  • Digital invoices available in control panel
  • Digital retention for 10 years per UK law

4.4 Recurring Charges

Automatic renewal services will result in recurring charges to the payment method on the anniversary of registration.

4.5 Price Changes

Domanenname may change prices with 30 days' notice via email. Continued use of the service constitutes acceptance of new pricing.

---

5. REFUND POLICY

5.1 Domain Names - Non-Refundable

Domain names are NON-REFUNDABLE after successful registration, as they are considered customised products under ICANN policy and Consumer Rights Act 2015 exceptions. However, exceptions exist:

5.1.1 Domanenname Technical Error

If registration fails due to a technical error in our systems (documented in system logs):

  • Refund of full amount within 30 days of request

5.1.2 Domain Already Registered

If domain shows already registered at confirmation (despite showing available during search):

  • Refund of full amount within 5 working days

5.1.3 Service Permanently Compromised

If our registration service is permanently compromised for technical reasons outside our control:

  • Refund of amount paid to Domanenname, less registry fees

5.2 Additional Services

WHOIS Privacy and Contact Protection:

  • Refundable only if not activated
  • Non-refundable once service is active

5.3 Refunds NOT Granted For:

  • Correctly registered domains that Customer no longer wants
  • Expired domains not renewed
  • Domains transferred to another registrar
  • Services already provided (WHOIS Privacy active, support given)
  • Registry fees (not controlled by Domanenname)
  • Customer typographical errors in domain selection
  • Orders placed correctly but unwanted after 7 days

5.4 Refund Procedure

  1. Customer contacts support with order number and reason
  2. Verification within 5 working days
  3. If approved, refund within 10-15 days to original payment method
  4. For bank transfers, timing varies (3-5 days)

5.5 Time Limit

No refund requests will be processed more than 90 days after transaction date. Domanenname retains the right to verify identity and legitimacy of any refund request.

---

6. TERMS OF USE AND SERVICE CONDITIONS

6.1 Registration Requirements

By registering a domain with Domanenname, Customer confirms:

  • You are at least 18 years old
  • You have authority to use the information provided
  • All information provided is accurate and complete
  • You will not use the domain for illegal purposes

6.2 Acceptable Use

Domains registered must be used in compliance with:

  • Laws of England and Wales and applicable local laws
  • ICANN policy and regulations
  • Anti-spam regulations
  • Anti-malware and anti-phishing requirements
  • Anti-money laundering regulations

6.3 Prohibited Uses

Domanenname reserves the right to suspend or cancel any domain used for:

  • Illegal activities
  • Phishing, malware distribution, or spam
  • Copyright or trademark violation
  • Fraud, extortion, or blackmail
  • Exploitation of minors
  • Money laundering or financial crimes

---

7. WHOIS PRIVACY PROTECTION

7.1 WHOIS Database

By default, registrant data is published in the public WHOIS database, including:

  • Full name
  • Postal address
  • Email address
  • Telephone number
  • Registration date
  • Expiration date

7.2 WHOIS Privacy Service (Optional)

Domanenname offers optional WHOIS Privacy Protection that:

  • Masks personal data in the public WHOIS
  • Provides anonymous contact information
  • Retains actual data for legal compliance
  • Costs additional annual fee

Limitations:

  • Not available for all TLDs (e.g., .de, some registry-specific restrictions)
  • Legal authorities and ICANN can access real data
  • Not guaranteed during domain transfers

7.3 Data Disclosure

Regardless of WHOIS Privacy status, Domanenname and our registrar partners have access to full registrant data for:

  • Service delivery and technical management
  • Legal compliance
  • Law enforcement requests
  • ICANN audits

---

8. DOMAIN OWNERSHIP AND RIGHTS

8.1 Ownership

The customer named as registrant is the legal owner of the domain name for the duration of the registration period.

8.2 Our Limited Role

Domanenname is an intermediary service provider. We:

  • Facilitate registration through our registrar partners
  • Provide management tools
  • Do NOT own customer's domains
  • Do NOT guarantee domain availability or trademarking

8.3 Intellectual Property

Customers are responsible for ensuring their domain use does not infringe third-party intellectual property rights.

---

9. LIABILITY AND DISCLAIMERS

9.1 Domanenname's Responsibility

Domanenname is responsible for:

  • Accurate processing of registration/renewal with registrars
  • Maintenance of management control panel
  • Technical support for configuration issues
  • Data protection in accordance with GDPR
  • Control panel availability (99.5% uptime target)

9.2 Domanenname's Limitations

Domanenname is NOT responsible for:

  • Customer's choice of domain name or registration period
  • Loss due to expired domains (Customer's responsibility)
  • Registry or registrar downtime
  • Illegal use of domains
  • DNS propagation delays (up to 72 hours normal)
  • Account compromise due to weak passwords
  • Decisions by ICANN or registries to cancel/suspend domains
  • Malware, virus, or hacking damage
  • Loss of business or revenue

9.3 Limitation of Liability

Domanenname's total liability shall be limited to the amount paid in the preceding 12 months, excluding:

  • Indirect damages
  • Consequential damages
  • Punitive damages
  • Loss of profit or business

---

10. EXPIRATION AND RENEWAL

10.1 Expiration Date

Each domain has an expiration date visible in your control panel and confirmed in registration documents.

10.2 Renewal Periods (ICANN Standard)

  • Normal Period: 45 days before expiration through expiration date
  • Grace Period: Up to 30 days after expiration (no additional penalty)
  • Redemption Period: Up to 60 days after expiration (with recovery penalty)
  • Cancellation: After 60 days, domain is released for public registration

10.3 Automatic Renewal

Customers may enable automatic renewal through the control panel. Charges will be applied 5 days before expiration.

10.4 Non-Renewal Consequences

If a domain is not renewed within the redemption period:

  1. Domain is released to public registration
  2. Removed from customer's account
  3. Not recoverable by Domanenname
  4. Anyone may register it

---

11. CHANGES TO TERMS

Domanenname may modify these Terms with 30 days' notice via:

  • Email to registered customer
  • Notice on websites
  • Notification in control panel

Continued use of the service after notice constitutes acceptance. Customers may terminate service within 30 days if they do not accept changes.

---

12. TERMINATION AND SUSPENSION

12.1 Customer Termination

Customers may terminate service by:

  1. Requesting domain cancellation in writing
  2. Transferring domain to another registrar
  3. Not renewing domain at expiration

12.2 Domanenname Suspension/Termination

Domanenname may suspend or terminate service if:

  • Payment is not received when due
  • Customer violates these Terms
  • Domain is used for illegal purposes
  • Customer violates ICANN policy

Notice: We will provide 10 days' notice unless situation is urgent.

---

13. COMPLAINTS AND DISPUTE RESOLUTION

13.1 Complaints Procedure

To submit a complaint:

  • Email: [email protected]
  • Response within 5 working days
  • Escalation to management if unresolved

13.2 Dispute Resolution

If a dispute cannot be resolved through customer service:

  1. We will attempt to negotiate in good faith
  2. If unresolved, either party may seek legal action in courts of England and Wales
  3. Alternative: refer to ICANN Dispute Resolution if domain-related

---

14. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales, without regard to conflicts of law principles.

Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction.

Applicable Statutes:

  • Consumer Rights Act 2015
  • Sale of Goods Act 1979
  • Unfair Contract Terms Act 1977
  • Data Protection Act 2018
  • UK General Data Protection Regulation

---

15. CONTACT INFORMATION

Support:

  • Email: [email protected]
  • Web: https://domanenname.com/support
  • Hours: 9 AM - 6 PM CET, Monday to Friday

Legal/Compliance:

Data Protection:

---

Version: 1.0 Last Updated: 18th May 2026 Next Review: 31st December 2026

Approved by: CRISALEO LIMITED Legal & Compliance Team